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Terms & Conditions

These terms and conditions apply to the use of www.eco-lights.com. By accessing this website, you agree to be bound by these terms and conditions.

Our contact details are as follows:

Company Number:

Email: support@eco-lights.com
Telephone number: 0208 394 2983

Head Office Address: ECO Lights Trading Ltd, 2G Union Court, 20-22 Union Road, London, SW4 6JP

The term ‘ECO Lights or ‘us’ or ‘we’ refers to the owner of the website www.eco-lights.com, whose registered office is Address of registered office. The website is owned and maintained by ECO Lights. The term ‘you’ refers to the user of the website. By accessing or using www.eco-lights.com website, you agree to the terms of ECO Lights private policy, as listed below. If you do not agree to these terms please do not access or use this site.

Registered in the UK with registration number 10413716.

Our Terms and Conditions were updated on 01/10/2016.

Basis of Sale

This website offers information on our products and the ability to place your order for such products. Order acceptance will take place only when we confirm your order via email unless you cancel your order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. Unless otherwise stated, only one discount/offer can be applied per shopping basket.

Once you have decided on your product, colour and quantities you require. Then click, add to cart and follow the steps to payment. You should check your order details at each step of the ordering process to ensure that there are no errors. Please note if you are paying by bank transfer we will only dispatch goods once the money has cleared in our account.

We reserve the right to not accept your order or to cancel your order if any of the following apply:

  • We have been unable to process your payment, or a bank or merchant service provider later cancels payment
  • Payment has been made fraudulently or by illegal means
  • The goods are unavailable from our stock
  • We have made an error in pricing or product description
  • We do not supply to your address

In the event that your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

We make every effort to ensure that prices shown are accurate when you place your order. If within 14 days of receiving your item(s), a pricing error is found in respect of any or all of the items you have ordered, we will notify you as soon as possible and offer you the option of:

  • Placing a new order at the correct price for the mispriced item(s);
  • Cancelling your order for the mispriced item(s); or
  • Cancelling the whole of your order

Discounts applied to customers that place pre-orders shall not be amended if an order is delayed under any circumstances.

Under Commercial Use Warranty, any item(s) supplied by ECO Lights which are not used exclusively in a private and domestic environment will not be covered by any warranty or guarantee.

You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with a receipt once you have placed your order.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. The company is entitled to amend its terms and conditions but any such changes will not affect contracts that have already been formed.

These terms and conditions are subject to UK law.


Your goods will be delivered by an independent courier service. The expected delivery time is usually shown on our website in days or weeks. This is a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not accept the responsibility for delays incurred by the independent courier service.

Once your goods have been dispatched, we will send you a tracking number via email the evening before the day of delivery. Our courier will contact you again on the morning of the delivery so you can follow your order with the courier service. If you do not receive a tracking number within 3 days do let us know.

You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

To avoid disappointment, we find it's always a good idea to order a sample before ordering large quantities. Dimensions for our products are on the individual product pages.

Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case, you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for redelivery, even if delivery was originally offered free or at a discounted rate.

Delivery addresses provided at the point of payment are the addresses we will use as default. It is the customer's responsibility to provide us with the correct delivery address at the point of payment. If you need to change your delivery address after you have ordered you must send us an email at your earliest possible convenience. We will do our best to make this change however it is by no means guaranteed.

After payment, any other changes you may need to make to your order are limited and also not guaranteed possible. You are required to put these requests in writing via email and we will do our very best to process them.

Large orders may be sent by pallet rather than by courier this will depend on the delivery address and quantity ordered.

We will provide you with reasonable notice when your order is ready for dispatch and delivery. If the order has been returned back to us due to no fault of our own (insufficient delivery address details or your unavailability) you may be charged for a re-delivery. We will contact you if your order has been returned to us. If you fail to respond within 7 working days we may return your order back to stock and refund you, excluding the delivery fee.

Please note we can only delay the delivery of your order for up to 14 days. Please make storage arrangements of your own should you not be ready for delivery within this time frame.

Price & Payment

Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We, however, reserve the right to change delivery charges or product pricing subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will, of course, be informed in such circumstances.

We accept the following payment methods, credit cards (Visa, MasterCard or Debit cards only), BACs transfer into our account. We do not accept American express. Most items are in stock and will be dispatched immediately, therefore, full payment is required at the point of sale.

If you are registered for VAT and located outside the European Union, we can deduct the UK vat tax saving you over 20% off our listed prices!

To qualify for VAT exemption you must either:

  • Be a VAT registered business within the European Union (excluding the UK, France & Germany). The billing address must match the address where the VAT number is registered to. Or goods are to be shipped outside the European Union (eg; Norway, Switzerland)
  • For your order to be VAT exempt you will need to register and verify your VAT number online before placing your order. Please make sure you are logged in to your account before attempting to purchase items online. Once you have added goods to the basket please double check the price at the checkout does not include VAT before making payment.

Unfortunately, we do not offer VAT refunds on orders already placed and paid for, so please ensure your payment details are correct prior to paying.

Our Returns and Refunds Policy
In the event that your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used)

If you wish to return or exchange your purchase you must notify us within 30 days of receipt via email. Please note that we do not offer a free returns service, you are required to pay for the transportation any unwanted return yourself. UK returns are charged at £9.95 per box or exchange. If you are returning from abroad then you are required to arrange and pay for the return.

Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Please check your goods carefully before deposing of the packaging. We can not arrange a collection for items that are un-boxed. If you do not keep the packaging then it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Please note we will only attempt to collect items twice if you miss both attempts it will be your responsibility arrange your own collection.

We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage.

ECO Lights retains the right to refuse a refund on any item deemed not to be resalable.

Once we have approved the condition of your return a refund will be made within 28 working days. We do not refund the original delivery charge paid.

  • Returns from outside the UK

ECO Lights cannot arrange any collections of unwanted or faulty goods from outside the UK.

Once we have received the goods we will issue you an exchange or full refund including the extra delivery cost incurred by yourself.

We do not cover the delivery charge for goods returned unwanted.

  • Damaged, faulty, or incorrect goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including handheld electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is anyway incorrect please contact us within 14 days via email.

We will need photo evidence of damage emailed over to us before we can arrange collection.

You must tell us within 14 days of receipt. Please keep all packaging and instructions and do not use. Please place goods back in the original packaging for the collection. Please check your goods carefully before disposing of the packaging, as we're unable to arrange a collection for items that are un-boxed. If you do not keep the packaging then it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. We will arrange collection and replacement as soon as possible.

Collections will be arranged between 9am and 6pm Monday to Friday. We will ask you to let us know a suitable day before booking the collection. You will then be allocated a day and estimated time slot. This time slot is only an estimate and the courier can occasionally run over the time given. Please note we will only attempt to collect items twice if you miss both attempts it will be your responsibility to arrange your own collection.

Goods will be checked upon return. They must be complete and include all packaging and instructions.

  • Custom Order Returns

Our custom-made orders are non-cancellable, non-returnable, and non-refundable, with the exception of manufacturer faults or defects. We will not take custom made goods of merchantable quality back, once they have been delivered. Your statutory rights are unaffected.

Import Duty

Items being delivered outside of the UK may be subject to import fees which you will be responsible for paying. We don’t have any control over this and you should contact your local customs office to enquiry about import fees.

You must accept responsibility and consider the customs laws for any order to be delivered outside of the UK. We will not be responsible for any items destroyed or held in customs following your breach of any laws in the country of delivery. No refund or compensation will be given for any orders that are destroyed or held in customs.


All product specifications, images and other information published on our website are copyrighted to ECO Lights. All our product images are photographed in the house and we do our best to show them as accurate as possible on our website. We cannot guarantee that the product image may not reflect the exact colour in reality as your computer display can project colours differently. Please contact us if you have any queries regarding specific shades.

Our intention is that all information on the website should be as accurate and as up to date as possible. We endeavour to provide you with the most up to date and accurate product information as possible, however, the dimensions shown are just approximations and you should contact us if you require precise measurements. ECO Lights does not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not, under any circumstances, accept any liability whatsoever for error or omission.

ECO Lights will not be held responsible for orders placed separately where there may be slightly different in colour due to different batch orders received from our factory.

Privacy Policy

Everyone loves cookies. But we love protecting your privacy more.

This privacy policy sets out how ECO LIGHTS TRADING LTD uses and protects any information that you give ECO LIGHTS TRADING LTD when you use this website.

ECO LIGHTS TRADING LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ECO LIGHTS TRADING LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th October 2011.

What we collect?
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures including SSL encryption to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@ECO-Lights.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

2G Union Court
20-22 Union Road
Clapham, London

Company Registration Number: 10413716

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.