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Condition Of Use

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to The Green Culture/Eco-Lights.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by The Green Culture/Eco-Lights.com Inc. The Green Culture/Eco-Lights.com Inc. reserves the right to make changes to this site and these terms and conditions at any time.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by The Green Culture/Eco-Lights.com Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Green Culture/Eco-Lights.com Inc., Copyright © 1999-2001, ALL RIGHTS RESERVED. All audio and video clips are the sole property of The Green Culture/Eco-Lights.com Inc. or their respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without The Green Culture/Eco-Lights.com Inc.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The Green Culture/Eco-Lights.com are registered trademarks, trademarks or service marks of The Green Culture, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of The Green Culture/Eco-Lights.com Inc. All other trademarks or service marks are property of their respective owners. The use of The Green Culture and/or Eco-Lights.com trademarks or service marks without The Green Culture/Eco-Lights.coms express written consent is strictly prohibited.

WHEN YOUR SHIPMENT ARRIVES

Upon delivery, please check the shipping boxes thoroughly. This includes checking the outside surface of the boxes as well as the contents inside the boxes. If the boxes show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the delivery receipt when you sign for the shipment. Then inspect each part individually for damage. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt. If the driver is not present at the time of your inspection, please contact us immediately by calling 877-20-GREEN or send us a Service Ticket and we will assist you in obtaining a resolution. Unfortunately, we can only process requests of replacements within 14 days of your delivery.

If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

LIGHTING DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each lighting item individually.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the lighting, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery." (The Consignee is the person receiving the shipment or "You" in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact our customer service department. You can also notify us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Then, please notify GreenCulture so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of GREENCulture. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed - No Exceptions. Any and all damage claims must be reported to GREENCulture within 72 hours of delivery. GREENCulture is not responsible for any damage not reported to GREENCulture within 72 hours of delivery - No Exception. At GREENCulture, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing GREENCulture, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.

In the event of a damaged shipment, please notify Green Culture immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process.

Any and all damage claims must be reported to GREENCulture within 72 hours of delivery. If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturers specifications. GREENCulture is not responsible for any damage not reported to GREENCulture within 72 hours of delivery No Exception. At GREENCulture, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages and notifying us promptly, you are providing GREENCulture, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation. Lighting may be repaired in your home or may be sent for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement lighting to complete the order process. No merchandise may be directly returned to GREENCulture, Inc. under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged lighting. For us to promptly process replacement lighting requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. In the e-mail we send to you after you notify us about the damage, there is a link which we ask you to click on to take you to an area in which you can upload these pictures directly to us. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. In the event you do not have a digital camera, please notify our staff and we will promptly send you out a camera, which you can use to take pictures and then send back to us so that we can have clear pictures of the damage. We will send out the camera to you along with a postage paid envelope, which you can use to send back to us. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or have a lighting medic sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATIONS/RETURNS & EXCHANGES

When ordering lighting, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us, so that we can provide you with additional information. As all of our products are considered custom orders through the manufacturer, once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. GREENCulture, Inc. is not responsible for such changes in availability or for any other inadvertent errors on our site.

If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

If the warranty does not cover replacement parts, or if it has expired, GREENCulture, Inc. can usually order parts for all of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.

As soon as you place your order, we begin the procurement process with the lighting vendor. Once you have placed your order, we will allow a 2 hour window in which you may cancel, update, or change your order to other merchandise without penalty. Once we have placed the order at your request, GREENCulture, Inc. and you, our customer, each become obligated to complete payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. All delivered lighting that is received in good condition is non-returnable; no exceptions.

When the lighting is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will treated as an unauthorized cancellation of your order, subject to the greater of 1) a cancellation fee of 45% of your order plus actual shipping charges or 2) actual damages incurred by the company which includes additional shipping and restocking costs and lost company profits from the sale: 1) Refuse the delivery appointment of your lighting or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or lighting repairman, you decide you no longer want it and refuse delivery or 4) ) Refuse or return any product due to such variation in product as wood grain or glass color or 5) Return the merchandise to the sender without prior authorization.

All products (unless noted on our site) are sold with the full manufacturers warranty. All previously approved returned merchandise must be in "as-new" condition, uninstalled, and in its original packaging with all warranty cards, manuals and accessories. Any discrepancies or damages in returned merchandise could result in delay or partial forfeiture of your credit. Please be sure to contact us with tracking information for the returned goods. Once the manufacturer receives this merchandise back, they will inspect the merchandise and begin processing the credit. Please allow 3-5 weeks for credit processing.

STANDARD CURBSIDE VERSUS GREEN GLOVE DELIVERY (COMMON CARRIER SHIPMENTS)

We believe the best method of delivering lighting to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains items from various manufacturers and suppliers, they may arrive on different days because they come from different parts of the country.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the best service possible for our customers, GREENCulture, Inc. reserves the right to make adjustments to product information and lead times due to changing market conditions, product discontinuations and manufacturer delays. GREENCulture, Inc. cannot be held responsible for delivery delays beyond estimated lead times.

Once your order is ready to ship from the factory, we will contact you with a final order confirmation as well as a notification for payment regarding any remaining balance. Unless otherwise specified, this balance will be collected from the same method of payment used for your initial deposit.

STANDARD CURBSIDE DELIVERY

Our Delivery Service takes special care of your product--from the factory directly to your home. The shipping costs associated with your order is generally for standard curbside delivery. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the lighting. Inside delivery and assembly are not included.

GREEN GLOVE DELIVERY

For all non FedEx, UPS and USPS items, we can arrange for deluxe, in-home delivery through our exclusive Green Glove Delivery Service at additional charge. Some lighting items are automatically sent to our customers with this service if we feel that the weight of the lighting is substantial or if we feel that the product itself should be sent via this Green Glove Delivery Service. With our exclusive Green Glove Delivery Service, delivery representatives will bring the items into your home, unwrap them and place in your designated spot. The team will also inspect your items and remove all packaging materials. Should any simple assembly be required, the delivery team will assemble your items. For additional information on our Green Glove Delivery Service, please contact GREENCulture, Inc. Please note that all on-line orders will be processed with standard curbside shipping. Should you desire Green Glove Delivery, please be sure to e-mail us with your order number and inform us specifically that you would like Green Glove Delivery and we will inform you of the additional charge.

As soon as your merchandise is ready, our Delivery Service will call you to arrange a delivery time. Deliveries are usually made between 8 AM and 5 PM, Monday through Friday (local time) and scheduled within a 4-hour time window. Please respond expediently to their inquiry as to what is the most convenient time for delivery. If you choose not to schedule your delivery within 10 days of the delivery agents initial contact, you will be billed for applicable storage fees based on the delivery agents current rates. A $100.00 fee will be charged if no one is available to receive the goods, and a re-delivery is required. After determining that your items will fit into your home, please clear a path to its final location.

Shipping charges are typically determined by product weight, size, ship-to-address, handling and installation requirements. The cost of shipping is not included in the product prices and will show up as a separate line on your order summary. We negotiate the best deals possible with our freight carriers and pass these savings directly on to you. All charges for your purchase, shipping and handling are prepaid. Should a carrier request additional payment on delivery, please contact our customer service.

SHIPPING METHODS

We believe the best method of delivering lighting to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains more than one item with a different name, it is possible that the merchandise will be coming from different suppliers and manufacturers, as well as on different days because they ship from different parts of the country.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the timeliest method of delivery, and the accurate portrayal of lead times, GREENCulture, Inc. reserves the right to make adjustments to lead times due to changing market conditions, product discontinuations, and manufacturer delays that were not predictable. GREENCulture, Inc. cannot be held responsible for delivery delays beyond estimated lead times as represented on the site.

Shipping on all of our lighting orders are FREE within the Continental United States. If you are shipping to Canada, Hawaii, or Alaska and would like to know any shipping fees prior to placing an order, we ask that you call us for an exact shipping quote. In addition, all shipments to Canada WILL NOT include any tariffs, duties or custom house brokerage charges and the responsibility for paying these charges will be the customer making the purchase. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.

INDIVIDUALLY UNIQUE ITEMS

Several items on our site are made with hand blown glass, some even by mouth, so as a result each piece is unique and may vary slightly from one another. While the image on our site will be exceedingly similar to that of the finished product, slight variations might be found. The color of the glass will have the same primary colors, however the color pattern you receive might differ from that seen on the website, as the glass is hand blown and it is nearly impossible to replicate the same design twice. You agree that GREENCulture, Inc. will not be held responsible for such variations in color and/or glass pattern as that seen on the website due to the fixtures differing from one another. The beauty of hand blown glass is that no one in the world will have the same exact glass as you, it is an artistic piece. Furthermore, if glass patterns on the outside of glass shades differ from that as represented on the website, GREENCulture, Inc. will not be held accountable.

Many items on our website come in produced batches. It is for this reason, that if you purchase more than one of the same fixture, it is entirely possible that one or more fixture will be a slightly different color, as it might not have come from the same batch. GREENCulture, Inc. works extremely closely with its vendors to minimize this from happening and if you purchase more than one of the same fixture, you will receive all of them in the very close finishes. You agree that GREENCulture, Inc. will not be held accountable for such variations in color as that seen on the website.

GREENCulture, Inc. reserves the right at any time to modify, alter or update these policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, GREENCulture, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. GREENCulture reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of GREENCulture. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). GREENCulture will not be liable or responsible for any such inaccuracies, errors, changes or updates. GREENCulture reserves the right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. GREENCulture has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, GREENCulture cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and GREENCulture is not responsible if the actual product color does not match the color on your monitor.

Attorneys Fees: In any litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party shall be awarded its reasonable attorney fees, and costs and expenses incurred.

Jurisdiction and Venue: You agree that any legal action brought against Green Culture, Inc./Eco-Lighting.com shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on any Green Culture, Inc. website including Eco-Lighting.com, GCRugs.com, Composters.com, Eco-Lights.com, EcoHousewares.com or any other GREENCulture, Inc. website shall be an appropriate federal or state court located in Orange County, California.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to GREENCulture, Inc. com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by GREENCulture, Inc. reserves the right to make changes to this site and these terms and conditions at any time.

This site is owned and operated by GREENCulture, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of GREENCulture, Inc. Copyright 1999-2007, ALL RIGHTS RESERVED. All audio and video clips are the sole property of GREENCulture, Inc. or their respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without GREENCulture, Inc prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. GREENCulture, Inc are registered trademarks, trademarks or service marks of GREENCulture, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of GREENCulture, Inc. All other trademarks or service marks are property of their respective owners. The use of GREENCulture, Inc trademarks or service marks without GREENCulture, Inc. express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to products sold

All of GREENCulture, Inc. products are guaranteed against defects for 7 days from the date of the invoice. Except as expressly stated herein, GREENCulture, Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the GREENCulture, Inc. site. Except as expressly stated herein, GREENCulture, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability GREENCulture, Inc. arising from any product sold on the GREENCulture, Inc. site shall be the price of the product ordered. In no event shall GREENCulture, Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the Green Culture websites

GREENCulture, Inc. web site and the materials therein are provided as is. GREENCulture, Inc. makes no representations or warranties, either express or implied, of any kind with respect to the GREENCulture, Inc. site, its operations, contents, information or materials. GREENCulture, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that GREENCulture, Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the GREENCulture, Inc. site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that GREENCulture, Inc. is not responsible for the operation of or content located on or through any such site.

Sales Taxes

GREENCulture, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

GREENCulture, Inc. reserves the right at any time to modify, alter or update these policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, GREENCulture, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. GREENCulture reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of GREENCulture. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). GREENCulture will not be liable or responsible for any such inaccuracies, errors, changes or updates. GREENCulture reserves the right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. GREENCulture, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, GREENCulture, Inc. shall immediately issue a credit to your credit card account in the amount of the charge. GREENCulture has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, GREENCulture cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and GREENCulture is not responsible if the actual product color does not match the color on your monitor. If you have any questions, please contact customer service. We appreciate your stopping by and should you have any comments or suggestions, please contact us. Happy Lighting Shopping!

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